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Welcome to EX.IO support center
FAQ
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Account security
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What Should I do if I forget my withdrawal password?
Changing the Login Password (Step-by-Step Guide)
How to create the Withdrawal Password (Step-by-Step Guide)
Why is 2FA important to users?
What should I do to log into my account if I’ve lost my 2FA verification?
Deposit withdrawal and trade
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How do I withdraw my virtual assets?
How to add a wallet to the whitelist (Manual Verify)
How to add a wallet to the whitelist (Connect Wallet)
What are the fees for EX.IO?
How do you check your account balance?
Identity verification
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Why is KYC verification necessary?
How to complete the corporate KYC verification process?
How long is the suitability assessment valid, and what happens once it expires?
Why is the suitability assessment questionnaire necessary?
What is the purpose of the virtual asset knowledge test?
Starter questions
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Are there any limitations on jurisdictions for logging into an EX.IO account?
Can I use VPN to login?
Are there any jurisdictions from which EX.IO does not service its clients?
Individual Account registration and verification (Step-by-Step Guide)
Corporate Account registration and verification (Step-by-Step Guide)
Announcements
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Announcement for system maintenance – 2025-12-03
Announcement for system maintenance – 2025-11-08
CipherBC and EX.IO Forge Strategic Partnership to Advance Security, Compliance, and Innovation in Institutional Digital Assets Custody Across APAC and MENA
JF SmartInvest Holdings (9636.HK) Strategically Invests in EX.IO to Deepen Global Digital Finance Ecosystem Strategy
Eddid Financial and EX.IO Sign MoU to Advance RWA in Hong Kong