Question 1

How do I withdraw my virtual assets?

Accepted Answer

1) Log in to your verified EX.IO account. Navigate to the “Assets” section at the top right of the page, then click on “Withdraw”. 2) On the withdrawal page, select the asset you wish to withdraw, the preferred network for the withdrawal, the wallet address for the transfer, and the withdrawal amount. 3) Confirm that […]

Question 2

How to add a wallet to the whitelist (Manual Verify)

Accepted Answer

Signature verification – Manual Verify 1) Log in to EX.IO account then click “Deposit” located at the top of the screen 2) Once you are on the “Deposit crypto” page, navigate to the sidebar and select “Whitelist management.” 3) In the “Whitelist management” section, click on “Add” at the top right of the page. 4) […]

Question 3

How to add a wallet to the whitelist (Connect Wallet)

Accepted Answer

Signature verification – Connect Wallet 1) Log in to EX.IO account then click “Deposit” located at the top of the screen 2) Once you are on the “Deposit crypto” page, navigate to the sidebar and select “Whitelist management.” 3) In the “Whitelist management” section, click on “Add” at the top right of the page. 4) […]

Question 4

What are the fees for EX.IO?

Accepted Answer

If you do not have an account with EX.IO Trading, deposit, and withdrawal fees can be found in this link “Fee Schedule” or at the bottom of our website under the title “Fee Schedule.” For verified EX.IO account holders: 1) To view account limits and fees, hover over the figure icon at the top right […]

Question 5

How do you check your account balance?

Accepted Answer

1) To get an overview of your account assets, hover over “Assets” at the top right of the page and select “Overview.” 2) On the account overview page, you can see the total balance of all your accounts, including custody and trading accounts, in one place. 3) You can filter your assets by cryptocurrency or […]

Question 6

Does EX.IO allow deposits or withdrawals from a joint bank account or through third-party transactions?

Accepted Answer

The name on the remittance must precisely match the name associated with your EX.IO Exchange account. EX.IO does not accept deposits from third-party transactions or joint bank accounts.”

Question 7

How can I access my historical account activities?

Accepted Answer

1) Log in to your EX.IO account, then hover over the “History” tab at the top right of the page and click on “Transaction history”. 2) This action will direct you to the “History” page, where all historical information regarding your account activities is stored. 3) On this page, you can review the following: Order: […]

Question 8

What is a Position Limit?

Accepted Answer

A position limit defines the maximum number of virtual assets (“VA”s) you are allowed to hold in all your accounts (e.g. custody account, trading account & etc.). This is to ensure the exposure to VAs is reasonable according to your profile. You may check your position limit in the “Account Overview” page under “Account limits […]

Question 9

Whitelisting a bank account

Accepted Answer

1) Sign in to your verified EX.IO account and navigate to the “Deposit” section located at the top right corner of the page. 2) Once in the “Deposit crypto” page, on the left sidebar, click on “Bank account management” 3) In the “Bank account management” page, you can view and manage all your whitelisted bank […]

Question 10

Depositing of Virtual Assets

Accepted Answer

Note: If you have not whitelisted a crypto wallet for deposit & withdraw, please visit How to add a wallet to the whitelist (Connect Wallet) or How to add a wallet to the whitelist (Manual Verify) 1) Log in to your verified EX.IO account. Click on “Deposit” at the top right corner of the page 2) […]