Question 1

Why is KYC verification necessary?

Accepted Answer

As a regulated and professional virtual asset service platform, EX.IO Exchange is committed to providing a high-quality and secure trading experience where identity verification is crucial. In compliance with the requirements of the Hong Kong Securities and Futures Commission, as specified in Chapter 4 of the “Guidelines on Anti-Money Laundering and Counter-Financing of Terrorism (For […]

Question 2

How to complete the corporate KYC verification process?

Accepted Answer

After registering an account on EX.IO Exchange, please contact the customer support team at cs@ex.io for assistance with account opening. To finalize the account opening procedure, you are required to submit the necessary account opening documents along with certified true copies of the company’s incorporation and identification documents of the key individuals to the EX.IO […]

Question 3

How long is the suitability assessment valid, and what happens once it expires?

Accepted Answer

Your suitability assessment remains valid for a minimum of two years from the completion date. Upon expiration, you will need to renew the suitability assessment. It is advisable to update your assessment before it expires to prevent any disruption to your account usage.

Question 4

Why is the suitability assessment questionnaire necessary?

Accepted Answer

The suitability assessment questionnaire involves evaluating a client’s investment risk profile and their understanding of Virtual Assets. As outlined in paragraph 5.1 of the Hong Kong SFC’s Code of Conduct, it is necessary to reasonably determine the client’s financial status, investment background, and investment goals.

Question 5

What is the purpose of the virtual asset knowledge test?

Accepted Answer

The Hong Kong SFC’s Guidelines for Virtual Asset Trading Platform Operators require virtual asset exchanges, such as EX.IO, to assess a client’s knowledge of Virtual Assets (including knowledge and understanding of the nature and the relevant risks associated with Virtual Assets).

Question 6

What is the Virtual Asset Knowledge test?

Accepted Answer

The Virtual Asset Knowledge Test is designed to evaluate your understanding of virtual assets. It is a requirement to confirm your knowledge before accessing services, as mandated by regulatory standards. The test consists of 8 questions in total. You must answer at least 7 out of 8 correctly to pass. You are allowed 3 attempts […]

Question 7

What are the requirements for identification documents and proof of address?

Accepted Answer

Identification documents must be international standard passports or government-issued ID. Residential/corresponding address proof must be issued within 3 months from the application submission