<h1 class="wp-block-heading">Insurance Policy</h1>



At EX.IO, ensuring the protection and security of our customers&#8217; assets is of paramount importance. As a leading virtual asset exchange, we understand the potential risks associated with storing and trading digital assets. To provide peace of mind to our valued users, we have implemented a comprehensive crime insurance arrangement to safeguard their holdings. Our insurance strategy includes partnering with One Degree, the industry-leading insurance providers, who specialize in digital asset protection. This collaboration enables us to offer robust coverage against various risks, including theft, hacking, cybersecurity breaches, and third-party liabilities. Through extensive risk assessment and evaluation, we have ensured that our insurance policies adequately address the unique challenges within the cryptocurrency ecosystem.



We have meticulously crafted our insurance arrangement to cover a broad spectrum of scenarios, including but not limited to:



<ol>
<li>Hot Wallet Protection: Our insurance policies encompass 100% of the assets kept within our hot wallets, ensuring that any loss or theft is covered.</li>



<li>Cold Storage Coverage: We have taken necessary measures to secure our cold storage infrastructure. Our insurance arrangement encompass coverage to protect 50% of the assets stored in these offline wallets.</li>



<li>Cybersecurity Threats: Recognizing the ever-evolving nature of cybersecurity threats, we have obtained insurance coverage against potential hacking incidents, ensuring that our customers&#8217; assets remain protected.</li>



<li>Transaction Errors and Losses: In the unlikely event of system glitches or transaction errors leading to financial losses, our insurance provides coverage for affected users.</li>
</ol>



We believe that the implementation of this comprehensive insurance arrangement strengthens our commitment to our customers&#8217; security and positions us as a trustworthy virtual asset exchange. We continuously review and update our insurance policies to adapt to emerging risks and align with best practices in the industry.



However, it is crucial to note that insurance coverage might have certain limitations, exclusions, and deductibles. It is important to note that our insurance does not cover losses that occur due to unauthorized access to user’s personal EX.IO account as a result of a breach or if users lose their credentials. Additionally, non-fungible tokens are not covered by our policy. It is users’ responsibility to ensure a strong password is used and to maintain control over all login credentials. It is also crucial to understand that digital currency is not considered legal tender and is not supported by the government. While we make efforts to fully compensate you in the event of a covered security incident, it is possible that losses may exceed insurance recoveries, leaving our user’s funds at risk.



We remain dedicated to maintaining the highest level of security protocols and actively work towards fostering a secure trading environment for our users. By constantly refining our insurance arrangement and employing robust risk management practices, we aim to instill confidence and trust among our community members.



In conclusion, at EX.IO, we take pride in our comprehensive insurance arrangement, which serves as an additional layer of protection for our users&#8217; digital assets. We strive to provide a safe and secure platform that enables our customers to navigate the exciting world of virtual assets with confidence.